A Thanksgiving Story to Melt Your Heart
Wednesday, November 25th, 2009As we sit at the eve of Thanksgiving, we are thankful for so much more than we could ever begin to list from the past year including the arrival of a new baby girl, a blossoming business with well over 30 closings on the year, and continued good health. Perhaps the most heartbreaking and heartwarming experience for us this year was an encounter with some new clients, Jeff and Ingrid from New Jersey.
Jeff and Ingrid were referrals from a lender that has since moved on from the business, but while he was active, we referred a lot of business to him because he was so on top of things. When we received a referral from him, we knew that it would be special, and it was. Jeff was being transferred to Atlanta with Taylor Bean and Whitaker in the midst of the worst financial crisis we have seen in virtually forever. Jeff was brought in to help “straighten things out,” and it was obvious that he had the attitude and ability to do just that. His lovely wife Ingrid was in charge of the search, and Atlanta was going to be a welcomed change from anywhere else they had lived in the past. She was excited, and her excitement was contagious. She and their son Coleman booked several trips down from New Jersey, and we enjoyed multiple days exploring and looking at property in Cobb, Fulton, and DeKalb counties. I served as tour guide, and as it was their introduction to the city, I wanted it to be as positive and informative as possible. We built a great relationship fast, and they affectionately reffered to me as “Andrew,” my middle name and a name typically reserved for my mother and mother-in-law. It should be pointed out that that’s the kind of relationship we built. We had a great time, and in the end we found a wonderful home in Sandy Springs that met virtually all of their needs AND wants, including a 3+ car garage and a swimming pool. We made the offer and negotiated a purchase price roughly 10% less than the appraised value of the home. In short, it was a steal.
About three weeks after we went under contract, Jeff received an unfortunate call from his company, which was imploding before our eyes. The Feds raided the Florida headquarters, and the company shuttered in the day that followed. I followed the news and internet stories for days afterwards in pain, having had a direct connection. It was a heartbreaking realization that their impending move to Atlanta was now not going to happen. Jeff and Ingrid were in shock, and unfortuantely lost transaction costs in addition to obviously a wonderful job with relocation benefits. Its always been our policy to pay the upfront price in everything we do. As Zig Ziglar says, “It’s imporant to get the money out of your eyes.” I honestly feel like we do that when we work with our clients. Sure, it was disappointing to lose a larger transaction, but it paled in comparison to the disappointment we shared for Jeff and Ingrid. Their response to the situation was as inspiring as it was sad. They didn’t get down on themselves. They pulled it together, and I’m happy to report that Jeff has secured a new job, taking them to St. Louis. I’m thankful for Jeff and Ingrid, their willingness to blindly trust a real estate agent in a strange city, their attitude, their energy, their response to adversity, and most of all their friendship. We’ll keep in touch with them wherever the go, and they’ll get a Christmas card every year from the Peters from now on!
I received the following email this morning from Ingrid, and it was more than enough to spark this post. It’s important to have good people like Jeff and Ingrid in your life, and it’s even better when they are clients. Give thanks today to those who are important in your life, whether they are friends, family, clients, or all of the above. Happy Thanksgiving!
Andy and Lesley,
At the time of year we are all giving thanks for the wonderful people that touched our lives this year, Jeff, Coleman and I want to recognize you. Even though the end result was painful and disappointing, the process of learning about Atlanta and trying to find the perfect home for us was so wonderful. It was the two of you that made that happen. We will always be disappointed that we couldn’t begin a life long friendship with you and your beautiful children.
Good news is that Jeff is finally working. He went back to Citibank last week. We will move back to St. Louis probably before March 1. Jeff and Coleman are very happy and I am getting used to the idea. If I can find a job working again with the wonderful friends I had during our past 8 years in St. Louis, I will be happy too.
Andy I must tell you that I have officially graduated from the Andrew Peters school of real estate negotiations. I expect the purchase of our next home will be just like our Atlanta experience. Maybe we can even get a higher appraisal!!
We didn’t get any reimbursement from TBW and will be happy if a check comes in the mail but we don’t expect it. Life goes on.
Happy Holidays and give those beautiful babies a smooch for me.
Best regards,
Ingrid



